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Delivery & returns

Delivery & returns


We offer the below delivery options. The delivery options and shipping times offered during checkout may differ based on your specific shipping address and the items selected

Standard delivery: delivery within 4 working days. Delivery speed is dependent on shipping address. Actual shipping times are shown after you select a shipment method in the checkout process.

Pick up service: pick up your order within 4 working days at the UPS Access Point you select. Delivery speed is dependent on UPS Access Point address. Actual shipping times are shown after you select an Access Point in the checkout process.

You will receive a shipment confirmation via email with a link to track your order.



We offer free standard shipping on orders € 50 and above. You are charged € 7.50 for shipping costs on orders below €50. There is no minimum order value.



You can cancel your order within 14 days after you receive the package. Any returned items should be in a fully re-saleable condition, with exception of items which are faulty. The items for return cannot be used, damaged and must to be in the original packaging. Of course, fitting clothing is allowed. If you wish to return underwear or swimwear, please do not remove the original wrapping for hygiene reasons. If an item cannot be returned, it will be noted in the product details on the website.

Please handle the return items with care. The items are your responsibility until they reach our warehouse, so make sure they're packed up properly and can't get damaged on the way.

To cancel your order, you just need to let us know that you have decided to cancel. You can do this by:

1) Phone: 800124599 (free call)

2) Fill out the Cancellation Form and send it to our Customer Service by e-mail: contact@it.heinekenstore.com

Once we receive your cancellation our Customer Service team will contact you and send the return label. You can bring the return package including the return label to a carrier access point. No shipping costs are incurred by the customer. In case there is no carrier Access Point in your city available, Customer Service can arrange a pick-up service. Please note that you need to return your Products within 14 days after the cancellation of the order.

Within 14 days from the day our warehouse received your return, you will be refunded the price paid for returned products. Please note we can only reimburse the purchase price to the bank account or credit card that was used to place the order.